Aristocraft

The Testimonial

“We were having major problems with our internet phone system, due to poor connectivity on our trading estate. Mint Telecom came up with the perfect solution. We now have a new hosted phone system, assured connectivity and most importantly no call drop outs. Thank you for a fast and professional service.”

Glyn Davies
Director

REQUIREMENTS

Aristocraft had an existing VoIP that was not fit for purpose. They frequently experienced poor call quality and even calls dropping all together. Concerns were raised within the business about the potential of a phone call not getting through or the call quality being poor. Gareth Davies approached Mint Telecom to see if we could help with their issues. Aristocraft had 13 telephones in total with 7 at their showroom and 6 at their warehouse / office. Ideally they wished to be able to transfer calls between the two sites and have a menu when dialling their main number to direct calls between the two locations.

THE SOLUTION

After a free consultation it was our opinion that lack of bandwidth was the primary reason for poor call quality. With only ADSL available to both locations

Mint Telecom recommended the following:

  • A new Horizon hosted phone system that included all local, national and mobile calls
  • New network switching equipment that allows for traffic management and prioritisation
  • Logical separation of their office and showroom networks into to virtual networks
  • A Gamma Assured ADSL connection for their VoIP connectivity
  • A separate Mint Telecom ADSL connection for their PC network

All equipment was installed onsite and there was an immediate increase in the call quality and stability. Staff also commented on how they liked their new handsets, finding them both easy to use and a definite improvement over the old handsets. The new system also included:

  • Ability to easily transfer calls between sites
  • Auto-attendant messages for each of the four business units
  • Out of hours messaging
  • Voicemail to Email

PROBLEM SOLVED

The Aristocraft team can now concentrate on what they do best instead of being constantly restricted by their unreliable telephone system.

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here's what our other customers have to say

Blabbermouth

“The difference is Night and Day! MINT’s team are only ever a quick phone call away, but in the time we’ve been using Teams as our main calling service, we’ve had great feedback from staff and clients alike, without a single issue to report. Calls are clearer, voicemail to email has been indispensable and our team is now far better equipped to work from home and we’ve actually been more productive since adopting the service… I would recommend MINT to any business looking to modernise their telephony”

David Sparrow
Managing Director
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Tax Assist (Wolverhampton)

“What a good team! They were very responsive to our needs and provided clear guidance resulting in a great system which enables us to manage our business more efficiently and professionally. No hesitation in recommending them!”

Lloyd Evans
Director
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Scriven & Co

“The provision of a new telephone system and the choice of the right supplier takes a considerable amount of time. Having previously appointed one of the well-known names and been very disappointed with the equipment not living up to the promises made by the supplier, a terrible installation experience and poor level of staff training, we decided to source a different supplier. Mint Telecom were excellent in every respect. Advice on the telephone equipment, a trouble free installation, staff training, integration with our computer system and in particular Outlook was first class. A company that was relatively new was trusted with our order, they in return gave incredible attention to detail and a seamless transfer from old to new. The service to date has been exceptional and nothing has been too much trouble. I would recommend this company”.

Martin Scriven
Director
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Hozelock

"It was good working with Mint, we had a number of stages and each time we had a question or set a deadline they've been there or got in beforehand. And we explained to Mint that there was a clear timeframe and due to our seasonality we had certain targets we had to meet and due to Mint, we actually exceeded those targets".

Richard Lewis
IT Director
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