Zicam

The Testimonial

“From the time we engaged with Mint we’ve been impressed with all aspects of their managed service. Some quite serious internal changes were made with minimal disruption. The certification and IT documentation provide has allowed us to go and win new business. Our headcount has shot up from 23 to 30 in the last few months and again, Mint have been there every step of the way to provide the right kit for our new staff. Finally, the day to day support from the helpdesk is responsive and efficient. I’d certainly recommend Mint Technology to anyone, and we have in fact done so.”

David Salisbury
Managing Director

REQUIREMENTS

Zicam Integrated Security approached Mint Technology early in 2021 as they felt that they has outgrown their incumbent IT support supplier. As well as day to day niggles at the office, Zicam also lacked the necessary certification to allow them to become a preferred supplier to some potential large clients. Mint were briefed to assist Zicam in becoming a preferred supplier to these potential clients. This would include the review and remediation of their internal IT systems and processes, followed by some external validation and certification to demonstrate their house is in order.

THE SOLUTION

After a free consultation Mint put forward a series of wide ranging proposals that would achieve Zicam’s goals. These included:

  • Re-design of the internal network to segregate Core IT Services from CCTV and internal door access systems. We also provided a guest Wifi.
  • Installation of a Cisco Meraki Security Appliance to secure
  • Virtualisation of server infrastructure to allow for easier offsite backup and recovery.
  • Remediation and replacement of Zicam’s PCs so they are all complaint.
  • Isolation of legacy machines used for support of old CCTV systems from the core IT network.
  • Migration to Microsoft 365 with external mail filtering.
  • Ongoing monitoring and remote management of Zicam’s IT Infrastructure.
  • Installation of a new cloud phone system that allowed for better call routing.
  • Installation of a Mesh Wi-Fi System that allowed for secure Wi-fi.
  • Production of a number of IT Policy Documents (based on ISO27001 standards) and training given on the content.

Once this work had been carried out, Mint assisted Zicam in becoming Cyber Essentials certified which demonstrates a documented nationally recognised level of compliance in IT Security. In addition to this Mint engaged with a third party security assessor to perform some penetration testing. We achieved a very good score of 92% and the assessor commenting “Phenomenal performance on the Meraki, and great job to you & your team for the configuration”.

Finally, Mint assisted Zicam in responding to various IT Security Audits from potential clients. This has allowed them to become preferred suppliers that have provided a lot of new work. This has seen a sharp rise in work and in turn revenue and profits.

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here's what our other customers have to say

Tax Assist (Wolverhampton)

“What a good team! They were very responsive to our needs and provided clear guidance resulting in a great system which enables us to manage our business more efficiently and professionally. No hesitation in recommending them!”

Lloyd Evans
Director
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Blabbermouth

“The difference is Night and Day! MINT’s team are only ever a quick phone call away, but in the time we’ve been using Teams as our main calling service, we’ve had great feedback from staff and clients alike, without a single issue to report. Calls are clearer, voicemail to email has been indispensable and our team is now far better equipped to work from home and we’ve actually been more productive since adopting the service… I would recommend MINT to any business looking to modernise their telephony”

David Sparrow
Managing Director
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Aristocraft

“We were having major problems with our internet phone system, due to poor connectivity on our trading estate. Mint Telecom came up with the perfect solution. We now have a new hosted phone system, assured connectivity and most importantly no call drop outs. Thank you for a fast and professional service.”

Glyn Davies
Director
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Scriven & Co

“The provision of a new telephone system and the choice of the right supplier takes a considerable amount of time. Having previously appointed one of the well-known names and been very disappointed with the equipment not living up to the promises made by the supplier, a terrible installation experience and poor level of staff training, we decided to source a different supplier. Mint Telecom were excellent in every respect. Advice on the telephone equipment, a trouble free installation, staff training, integration with our computer system and in particular Outlook was first class. A company that was relatively new was trusted with our order, they in return gave incredible attention to detail and a seamless transfer from old to new. The service to date has been exceptional and nothing has been too much trouble. I would recommend this company”.

Martin Scriven
Director
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